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We accept payment by T/T, Paypal transfer ,Western-Union ,Moneygram(BANK OF CHINA) or credit card (expect American Express). Payment details are given on each invoice. We reserve the right to charge an additional fee if you choose to pay by credit card.

All goods remain the property of LULUPEN until all sums owing in any respect have been paid.

New customers

Generally, if this is your first order with us then we will require payment at the same time as your place the order. If we are working to a tight
timescale then we may start production of your items before payment is received. However, your goods will not be despatched until payment has been received and cleared.

Existing customer

Existing customers will usually have credit account terms and these are agreed on an individual basis with our Accounts Team. We usually require references to set-up a credit account. Any deviation from the terms of accredit account may result in the facility being withdrawn. In such cases, full payment will be required at the time of order.

Large or bespoke orders

If you are placing a large order, or an order for a bespoke product, then we usually require payment of 30% in advance. If this poses a problem then our Accounts Team will be happy to discuss individual circumstances.

Overdue accounts

No goods will be delivered on accounts that remain unpaid 30 days after payment is due. Overdue accounts will be charged interest at 2.5% above the prevailing Barclays Bank PLC base rate per month or part thereof. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you. We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.

Please see our full terms and conditions for more information
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